Shipping policy

United States Shipping Only

At this time, we ship only within the United States.

Free Economy Shipping

We offer FREE Economy Shipping on all U.S. orders.
No minimum purchase is required.

Order Processing Time

Orders are typically processed within 1–3 business days after payment is successfully received.

Please note:

  • Orders are not processed or shipped on weekends or holidays

  • Processing times may be extended during high-volume periods or promotions

Shipping & Delivery Time

Once your order has been processed, estimated delivery time for Economy Shipping is:

  • United States: 5–10 business days

Delivery times are estimates and are not guaranteed. Delays may occur due to:

  • Carrier delays

  • Weather conditions

  • High shipping volume

Order Fulfillment

Our products are fulfilled by trusted third-party manufacturing and logistics partners. As a result:

  • Orders may ship in multiple packages

  • Packages may arrive on different days

Shipping confirmations and tracking details will be provided once your order ships.

Tracking Information

You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Please allow up to 48 hours for tracking updates to appear.

Shipping Address Accuracy

Customers are responsible for providing an accurate and complete shipping address at checkout.

We are not responsible for:

  • Delays caused by incorrect or incomplete addresses

  • Orders delivered to the wrong address due to customer error

If an order is returned to us due to an incorrect address, additional shipping fees may apply to reship the order.

No Refunds / No Returns Policy

Due to the nature of health and dietary supplements, all sales are final.

We do not offer refunds, returns, or exchanges, including but not limited to:

  • Delayed deliveries

  • Packages marked as delivered

  • Opened or unopened products

  • Customer dissatisfaction

By placing an order, you acknowledge and agree to this policy.

Lost, Stolen, or Delayed Packages

Once an order has been shipped and tracking information has been provided:

  • We are not responsible for lost or stolen packages

  • We are not responsible for carrier delays beyond our control

If you experience a shipping issue, please contact us and we will make reasonable efforts to assist with tracking inquiries.

Damaged or Incorrect Orders

If you receive an order that is damaged or incorrect, please contact us within 7 days of delivery with:

  • Your order number

  • Clear photos of the issue

We will review the issue and determine an appropriate resolution at our discretion.

Contact Information

If you have questions about this Shipping Policy, please contact us at:

📧 Email: info@x-optimum.com